Troubleshooting
Errors in Primavera? We’ll help resolve it!
You’re working in Primavera and all the sudden you get an error message, or heck you try to login and it’s not working. Maybe your not sure why the critical path isn’t showing or why the 1 day activity is scheduled across two days. Whether or not it’s a technical (error, bug, bad configuration) or functional issue (incorrect schedule setting, project setting, etc.) Webline has your back. We’ve been working in Primavera solving issues for clients for over 16 years.
To engage our consulting services go to the contact page here or the button at the bottom of the page and either schedule a call with us or send us a quick message with your contact info and we’ll get back to you ASAP.
Next we will send a questionnaire to get started down the path to a quick resolution. If it’s an error message we usually just need a screenshot of the error message and a description of what you were doing at the time, but we may ask for more information while troubleshooting.
Once we have the paperwork out of the way. (Signed SOW, and payment form) We will contact you by phone and send a Zoho Assist invite. With Zoho Assist our consultant(s) will be able to see and control your screen with your permission.
If it’s a technical issue our technician(s) will troubleshoot as you sit back and watch. We may need to work with your IT department depending on your installation. If so, we can quickly determine that. Make sure you have their contact info or someone on their team ready.
If it’s a functional issue our consultant(s) work with you to resolve. It will be more like a one-on-one training session. Feel fee to ask our consultant(s) as many questions as you’d like.
Occasionally, we may need to create on Oracle Support Request on your behalf. Our consultant(s) will work with Oracle to resolve the issue and follow up on the SR until complete. If this is necessary we’ll request your Oracle CSI# (customer support identifier).
We sell support hours in blocks of time. If we resolve an issue in less time than you purchased then we will honor those remaining hours for up to one year! That means you’ll be able call us anytime with any other issues or questions throughout that year. Having the peace of mind knowing you have a Primavera expert on your team will help you focus on more important things in life. (i.e. Like what are you having for lunch?)
Let’s be clear. Webline’s services are NOT part of your yearly license maintenance for Oracle Support. If you want to contact Oracle Support directly you can either go to https://support.oracle.com or call them at 1-800-223-1711 (Make sure you have your CSI# ready).
Many customers still use our services for troubleshooting their installation of Primavera because we have almost 2 decades of experience with Primavera. We also have qualified consultants that know Primavera P6 functionally (we can teach and use the software) and technically ( we can install and configure the back end). Because of this we can usually track down the solution to your issue very quickly. That is why customers look for our additional support.
Occasionally, if we haven’t solved the issue quickly or if we believe it to be a bug in the software our consultant(s) will engage Oracle Support on your behalf. We’ll gather the information needed, create a support request and keep on top of it until the issue is resolved.